pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 18 hours 17 minutes, affecting NFS :: Zamtel :: Payout, on September 26, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Sep 26, 2026, 04:15 PM UTC
We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
- investigating Sep 27, 2026, 12:00 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zamtel Zambia payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 27, 2026, 06:39 AM UTC
We are still experiencing degraded performance in our Zamtel Zambia payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 27, 2026, 08:54 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 27, 2026, 10:33 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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