pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 21 hours 29 minutes, affecting Zamtel :: USSD Deposit, on September 26, 2026.
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Sep 26, 2026, 01:04 PM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- identified Sep 26, 2026, 11:58 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 27, 2026, 06:38 AM UTC
We are still experiencing an outage in our Zambia Zamtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 27, 2026, 08:46 AM UTC
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 27, 2026, 10:33 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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