pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 1 day, affecting Zamtel :: Web Deposit, on September 24, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Sep 24, 2026, 10:17 AM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- identified Sep 25, 2026, 12:24 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zamtel Zambia web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 25, 2026, 08:13 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 25, 2026, 11:10 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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