pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Vendor's status page →

Resolved after 6 hours 52 minutes, affecting NFS :: Zamtel :: Payout, on May 4, 2026.

monitoring May 04, 2026, 09:01 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
May 04, 2026, 07:18 PM UTC
Resolved
May 05, 2026, 02:10 AM UTC
Duration
6h 52m
Detected by Pingoru
May 04, 2026, 07:18 PM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified May 04, 2026, 07:18 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring May 04, 2026, 09:01 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 05, 2026, 02:10 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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