pawaPay incident

Performance degradation affecting Tanzania Vodacom services

Resolved after 5 hours 48 minutes, affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more, on September 23, 2026.

monitoring Sep 24, 2026, 02:37 AM UTC

A fix has been deployed by Tanzania Vodacom. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Sep 23, 2026, 09:29 PM UTC
Resolved
Sep 24, 2026, 03:17 AM UTC
Duration
5h 48m
Detected by Pingoru
Sep 23, 2026, 09:29 PM UTC

Affected components

Vodacom :: Web DepositVodacom :: USSD DepositVodacom :: Payout

Update timeline

  1. investigating Sep 23, 2026, 09:29 PM UTC

    We are experiencing degraded performance in the Tanzania Vodacom services. We are investigating the issue.

  2. investigating Sep 23, 2026, 09:56 PM UTC

    This is a quick update to inform you that we are experiencing an outage in our Tanzania Vodacom gateways, we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Sep 24, 2026, 02:37 AM UTC

    A fix has been deployed by Tanzania Vodacom. We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Sep 24, 2026, 03:17 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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