pawaPay incident

Performance degradation affecting Mali services

Resolved after 1 hour 53 minutes, affecting Moov :: Web deposit and Moov :: Payout and 1 more, on September 21, 2026.

monitoring Sep 21, 2026, 07:22 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Sep 21, 2026, 07:06 AM UTC
Resolved
Sep 21, 2026, 09:00 AM UTC
Duration
1h 53m
Detected by Pingoru
Sep 21, 2026, 07:06 AM UTC

Affected components

Moov :: Web depositMoov :: PayoutOrange :: Web depositOrange :: PayoutWave :: Web depositWave :: Payout

Update timeline

  1. identified Sep 21, 2026, 07:06 AM UTC

    We have identified instability with Mali services. We have escalated this to the MMO for resolution.

  2. monitoring Sep 21, 2026, 07:22 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 21, 2026, 09:00 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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