pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 6 hours 28 minutes, affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more, on September 17, 2026.

monitoring Sep 17, 2026, 01:01 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 17, 2026, 10:43 AM UTC
Resolved
Sep 17, 2026, 05:11 PM UTC
Duration
6h 28m
Detected by Pingoru
Sep 17, 2026, 10:43 AM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Sep 17, 2026, 10:43 AM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Sep 17, 2026, 01:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 05:11 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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