pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 3, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 04:20 PM UTC
Resolved
May 03, 2026, 06:35 PM UTC
Duration
2h 15m
Detected by Pingoru
May 03, 2026, 04:20 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified May 03, 2026, 04:20 PM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring May 03, 2026, 05:31 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 03, 2026, 06:35 PM UTC

    The incident has been resolved. We apologise for the inconvenience.