pawaPay incident

Performance degradation affecting Cameroon Orange services

Resolved after 20 hours 27 minutes, affecting Orange :: Web Deposit and Orange :: Payout, on September 13, 2026.

identified Sep 13, 2026, 10:04 PM UTC

We are still experiencing degraded performance in our Cameroon Orange deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

Started
Sep 13, 2026, 05:06 AM UTC
Resolved
Sep 14, 2026, 01:33 AM UTC
Duration
20h 27m
Detected by Pingoru
Sep 13, 2026, 05:06 AM UTC

Affected components

Orange :: Web DepositOrange :: Payout

Update timeline

  1. identified Sep 13, 2026, 05:06 AM UTC

    We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.

  2. identified Sep 13, 2026, 01:56 PM UTC

    This is a quick update to inform you that we are still experiencing instability in our Cameroon Orange gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Sep 13, 2026, 10:04 PM UTC

    We are still experiencing degraded performance in our Cameroon Orange deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  4. resolved Sep 14, 2026, 01:33 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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