pawaPay incident
Performance degradation affecting Uganda Airtel services
Resolved after 7 hours 20 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on September 9, 2026.
We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
Affected components
Update timeline
- investigating Sep 09, 2026, 08:03 PM UTC
We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
- identified Sep 09, 2026, 09:16 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Uganda payout gateway. We'll provide an update as soon as possible.
- identified Sep 10, 2026, 02:52 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 02:52 AM UTC
We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
- resolved Sep 10, 2026, 03:23 AM UTC
This incident has been resolved.
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