pawaPay incident
Performance degradation affecting Tanzania Yas services
pawaPay experienced a major incident on September 5, 2026 affecting Yas :: Web Deposit and Yas :: USSD Deposit and 1 more component, lasting 11h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2026, 09:48 AM UTC
We have identified instability in Tanzania Yas services. We have escalated this to the MMO for resolution.
- identified Sep 05, 2026, 04:01 PM UTC
This is a quick update to inform you that we are still experiencing an highly degraded performance in our Tanzania Yas payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 05, 2026, 06:25 PM UTC
We are now experiencing an outage in our Tanzania Yas deposit and payout gateway, but are closely following up on it with the mobile money operator. Thank you for your patience.
- identified Sep 05, 2026, 06:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 05, 2026, 07:04 PM UTC
We are still experiencing a partial outage in our Tanzania Yas payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 05, 2026, 07:28 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 05, 2026, 08:54 PM UTC
The incident has been resolved. We apologise for the inconvenience.