pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 3, 2026 affecting NFS :: Zamtel :: Payout, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 07:51 PM UTC
Resolved
Sep 04, 2026, 12:59 AM UTC
Duration
5h 8m
Detected by Pingoru
Sep 03, 2026, 07:51 PM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. investigating Sep 03, 2026, 07:51 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Sep 03, 2026, 10:28 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 04, 2026, 12:59 AM UTC

    This incident has been resolved.