pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 2, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 08:28 PM UTC
Resolved
May 03, 2026, 12:01 AM UTC
Duration
3h 32m
Detected by Pingoru
May 02, 2026, 08:28 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating May 02, 2026, 08:28 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring May 02, 2026, 11:21 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 03, 2026, 12:01 AM UTC

    The incident has been resolved. We apologise for the inconvenience.