pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 2, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 06:17 PM UTC
Resolved
May 02, 2026, 09:00 PM UTC
Duration
2h 43m
Detected by Pingoru
May 02, 2026, 06:17 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified May 02, 2026, 06:17 PM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring May 02, 2026, 07:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 02, 2026, 09:00 PM UTC

    The incident has been resolved. We apologise for the inconvenience.