pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on September 2, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 13h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 05:57 PM UTC
Resolved
Sep 03, 2026, 07:18 AM UTC
Duration
13h 21m
Detected by Pingoru
Sep 02, 2026, 05:57 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Sep 02, 2026, 05:57 PM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to Airtel for resolution.

  2. identified Sep 02, 2026, 09:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 02, 2026, 11:04 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 03, 2026, 07:18 AM UTC

    The incident has been resolved. We apologise for the inconvenience.