pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on September 2, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 25d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 03:33 PM UTC
Resolved
Sep 28, 2026, 08:01 AM UTC
Duration
25d 16h
Detected by Pingoru
Sep 02, 2026, 03:33 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating Sep 02, 2026, 03:33 PM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  2. identified Sep 03, 2026, 11:44 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Sep 04, 2026, 06:11 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. identified Sep 05, 2026, 03:34 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  5. identified Sep 06, 2026, 06:25 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  6. identified Sep 07, 2026, 01:52 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  7. identified Sep 07, 2026, 05:04 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  8. identified Sep 08, 2026, 12:02 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  9. identified Sep 11, 2026, 06:48 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  10. investigating Sep 11, 2026, 07:53 AM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  11. identified Sep 11, 2026, 07:38 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  12. identified Sep 12, 2026, 06:25 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  13. identified Sep 12, 2026, 08:45 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  14. identified Sep 13, 2026, 04:37 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  15. identified Sep 13, 2026, 01:57 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  16. identified Sep 14, 2026, 03:34 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  17. identified Sep 14, 2026, 12:04 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  18. identified Sep 15, 2026, 04:20 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  19. identified Sep 16, 2026, 06:28 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  20. identified Sep 17, 2026, 10:35 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  21. identified Sep 17, 2026, 07:37 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  22. identified Sep 18, 2026, 04:46 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  23. identified Sep 18, 2026, 09:04 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  24. identified Sep 19, 2026, 09:34 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  25. identified Sep 21, 2026, 02:44 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  26. identified Sep 22, 2026, 05:10 AM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa deposit gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  27. identified Sep 22, 2026, 04:54 PM UTC

    We are experiencing degraded performance in our Kenya M-Pesa web deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  28. identified Sep 23, 2026, 03:28 AM UTC

    We are experiencing degraded performance in our Kenya M-Pesa web deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  29. identified Sep 23, 2026, 06:05 PM UTC

    We are experiencing degraded performance in our Kenya M-Pesa web deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  30. identified Sep 24, 2026, 08:01 PM UTC

    We are still experiencing degraded performance in our Kenya M-Pesa web deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  31. resolved Sep 28, 2026, 08:01 AM UTC

    The incident has been resolved. We apologise for the inconvenience.