Paubox incident

8/1 Inbound Mail Delays

Resolved after 8 hours 27 minutes, affecting Inbound Security, on August 1, 2023.

monitoring Aug 01, 2023, 07:35 PM UTC

Our improvement is live. We'll continue to monitor mail queues.

Started
Aug 01, 2023, 02:09 PM UTC
Resolved
Aug 01, 2023, 10:36 PM UTC
Duration
8h 27m
Detected by Pingoru
Aug 01, 2023, 02:09 PM UTC

Affected components

Inbound Security

Update timeline

  1. investigating Aug 01, 2023, 02:09 PM UTC

    We are currently investigating inbound mail delays.

  2. investigating Aug 01, 2023, 04:14 PM UTC

    We are continuing to investigate the issue.

  3. identified Aug 01, 2023, 06:27 PM UTC

    We are releasing a performance update to inbound security. While mail is flowing, a limited number of customers could still be experiencing mail delays. We will continue to monitor the mail queues until this is resolved.

  4. monitoring Aug 01, 2023, 07:35 PM UTC

    Our improvement is live. We'll continue to monitor mail queues.

  5. resolved Aug 01, 2023, 10:36 PM UTC

    Mail queues have returned to normal and the incident is resolved.

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