Resolved after 8 hours 5 minutes, affecting Inbound Security, on August 14, 2023.
During today's event contents of received / delivered mail may have been lost between the hours of ~8am and 12pm ET. We recommend resending and/or requesting contacts resend mail from this time period.
Affected components
Update timeline
- identified Aug 14, 2023, 03:04 PM UTC
Some customers have reported receiving html emails with "bad gateway" errors. This was caused by database timeouts on our footer microservice. We have temporarily disabled it to investigate the source of those timeouts. However, as the mail queue unspools, you may receive emails like this.
- monitoring Aug 14, 2023, 04:51 PM UTC
Customers continue to report 504 bad gateway emails; a reminder that this will likely continue over the next 3 hours as our mail queue unspools.
- monitoring Aug 14, 2023, 10:05 PM UTC
We are continuing to monitor for further issues.
- resolved Aug 14, 2023, 11:09 PM UTC
During today's event contents of received / delivered mail may have been lost between the hours of ~8am and 12pm ET. We recommend resending and/or requesting contacts resend mail from this time period.
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