Resolved after 5 hours 41 minutes, affecting Paubox Dashboard, on August 15, 2023.
We discovered and resolved an underlying problem with anEC2 instance used to host our database servers. All users are able to access the admin panel as expected.
Affected components
Update timeline
- investigating Aug 15, 2023, 02:22 PM UTC
You may be receiving multiple MFA codes - we are investigating this.
- identified Aug 15, 2023, 02:58 PM UTC
Access has been restored for most users - you may receive 2 working 2fa codes as an iPhone user. Please contact support if you are still unable to access your dashboard.
- resolved Aug 15, 2023, 08:03 PM UTC
We discovered and resolved an underlying problem with anEC2 instance used to host our database servers. All users are able to access the admin panel as expected.
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