Paubox incident

504 errors on inbound and outbound email

Resolved after 9 hours 7 minutes, affecting Outbound Security and Inbound Security, on August 15, 2023.

monitoring Aug 15, 2023, 08:06 PM UTC

We're deploying a hotfix to roll back an update that caused email corruption. Emails sent between 10:00am - 10:05am ET were potentially affected.

Started
Aug 15, 2023, 02:24 PM UTC
Resolved
Aug 15, 2023, 11:32 PM UTC
Duration
9h 7m
Detected by Pingoru
Aug 15, 2023, 02:24 PM UTC

Affected components

Outbound SecurityInbound Security

Update timeline

  1. monitoring Aug 15, 2023, 02:24 PM UTC

    Customers reported issues with 504 bad gateway emails this morning - we located and corrected the problem. We'll be monitoring for the next hour.

  2. monitoring Aug 15, 2023, 08:06 PM UTC

    We're deploying a hotfix to roll back an update that caused email corruption. Emails sent between 10:00am - 10:05am ET were potentially affected.

  3. resolved Aug 15, 2023, 11:32 PM UTC

    This incident has been resolved.

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