Resolved after 6 hours 47 minutes, affecting REST API and Hosted Mail, on March 4, 2024.
Mail is flowing normally and previously delayed emails should all have been delivered. Please contact support for any exceptions.
Affected components
Update timeline
- identified Mar 04, 2024, 04:15 PM UTC
Engineering is working to correct an issue where emails sent via SMTP Server Solution show in the logs as "no delivery status found." We will update with whether emails need to be re-queued once the solution is in place.
- identified Mar 04, 2024, 04:37 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 04, 2024, 05:41 PM UTC
Customers on m.paubox.com (smtp server solution, hosted webmail) are experiencing mail delays in excess of 10 minutes. While we have identified the root cause, we are still working to correct it.
- monitoring Mar 04, 2024, 08:48 PM UTC
Paubox hosted mail and SMTP customers are seeing ~1-2 hour delays for outgoing mail to be delivered currently, with delay time continuing to decrease.
- resolved Mar 04, 2024, 11:03 PM UTC
Mail is flowing normally and previously delayed emails should all have been delivered. Please contact support for any exceptions.
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