Patlytics Outage History
Patlytics is up right nowPatlytics had 23 outages in the last 2 years totaling 37h 46m of downtime, averaging 0.9 incidents per month.
There were 23 Patlytics outages since February 10, 2025 totaling 37h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Detection Report Evidence Completeness Degradation
Timeline · 2 updates
Company Search Functionality Degraded - Detection Report and Portfolio Heatmap Affected
Timeline · 1 update
- resolved May 27, 2026, 01:29 AM UTC
Resolved - Company search functionality degraded - Detection Report and Portfolio Heatmap affected. The incident was mitigated on 5/20/2026 09:30 (UTC+0).
Core component of report creation outage
Timeline · 1 update
- resolved Mar 31, 2026, 08:32 PM UTC
Between 3:40 PM ET and 3:50 PM ET, a failure in the report creation pipeline prevented users from creating new reports. Our team identified and resolved the issue at 3:50 PM ET; all report creation functionality has been restored and no data was lost.
Elevated error rates for patent imports and report creation
Affected: Patent InvalidityAI EngineSearch Engine
Timeline · 2 updates
- identified Mar 17, 2026, 07:55 AM UTC
Our underlying provider is temporarily overloaded, we are currently working to address this issue.
- resolved Mar 17, 2026, 08:46 AM UTC
This incident has been resolved.
Elevated Product Search Failures
Affected: Detection Report
Timeline · 2 updates
- investigating Mar 11, 2026, 02:46 AM UTC
We currently detected elevated failures for Product Search caused by an underlying provider issue. This may result in some Detection Reports and Infringement Portfolio Heatmap returning no products or failing to start downstream claim chart generation.
- resolved Mar 11, 2026, 03:54 AM UTC
This incident has been resolved. Product Search is back to oprational.
Critical Platform Dependency Failure
Affected: Detection ReportPatent InvalidityPatent ProsecutionAWS rds-us-west-2Patent Vault & Intelligence
Timeline · 5 updates
- investigating Mar 02, 2026, 07:12 PM UTC
We are experiencing a critical production issue affecting core system availability. Our engineering team is actively working on mitigation and will provide updates as progress is made.
- investigating Mar 02, 2026, 07:12 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 02, 2026, 07:16 PM UTC
A fix has been deployed to address the incident impacting core services. We are actively monitoring the system to ensure stability.
- monitoring Mar 02, 2026, 07:35 PM UTC
We are actively monitoring the system to ensure stability.
- resolved Mar 02, 2026, 07:47 PM UTC
The issue has been resolved and services are fully restored.
Report analysis for the infringement portfolio heat map is degrading
Timeline · 4 updates
- investigating Feb 27, 2026, 04:56 PM UTC
We are currently investigating this issue.
- identified Feb 27, 2026, 05:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 27, 2026, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 06:59 PM UTC
This incident has been resolved.
Degraded Performance Over Various Report Analysis
Affected: Detection ReportPatent InvaliditySearch Engine
Timeline · 4 updates
- monitoring Feb 12, 2026, 03:35 PM UTC
We are currently experiencing degraded performance on some of our API services due to an ongoing outage with our upstream provider. Requests may fail or experience increased latency. Our team is monitoring the situation and services will recover automatically once the upstream issue is resolved.
- monitoring Feb 12, 2026, 04:06 PM UTC
We are observing signs of recovery for all affected modules. We will continue to monitor success rates.
- monitoring Feb 12, 2026, 06:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 12, 2026, 06:18 PM UTC
This incident has been resolved.
Elevated errors from our Detection Report module
Affected: Detection Report
Timeline · 6 updates
- identified Jan 16, 2026, 11:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 16, 2026, 11:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 16, 2026, 11:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 17, 2026, 12:03 AM UTC
The system is currently recovering. We are actively monitoring performance and will continue to provide updates as progress is made.
- monitoring Jan 17, 2026, 12:09 AM UTC
System performance continues to stabilize. We are closely monitoring all services and will share another update soon.
- resolved Jan 17, 2026, 01:34 AM UTC
This incident has been resolved.
Elevated Error Rates and Degraded Quality for Detection Report Analysis
Timeline · 1 update
- resolved Dec 23, 2025, 12:28 PM UTC
A resource contention issue in our background processing system caused some Detection Report Analysis to queue longer than normal, leading to timeouts before completion. The issue has now been resolved, and the service is operating normally for all affected customers.
Elevated API Errors: Infringement Service
Timeline · 1 update
- resolved Dec 10, 2025, 09:35 AM UTC
We were experiencing an elevated level of API errors coming from our Infringement Service between 1:43AM EST and 2:32AM EST. We've remediated the issue and all API is now back to operational.
Intermittent access issues affecting Patlytics website
Affected: Patlytics Customer Dashboard
Timeline · 5 updates
- monitoring Nov 18, 2025, 01:52 PM UTC
We have confirmed that the incident is caused by an issue with one of our third-party service providers. We will provide updates as they become available.
- monitoring Nov 18, 2025, 01:53 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 02:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 03:08 PM UTC
A fix has been implemented by the 3rd party service provider and we are monitoring the recovery.
- resolved Nov 18, 2025, 05:30 PM UTC
This incident has been resolved.
We are experiencing degraded service with LLM providers
Timeline · 2 updates
- monitoring Jul 17, 2025, 09:24 PM UTC
We’re currently experiencing degraded performance for features powered by our AI assistant. This is due to our underlying LLM provider being temporarily overloaded. Our team is actively monitoring the situation and working on mitigation steps, including load balancing and fallback strategies. We’ll keep you updated as soon as service stabilizes. Thanks for your patience! — The Engineering Team
- resolved Jul 17, 2025, 09:36 PM UTC
The incident has been resolved
LLM provider overloaded
Timeline · 4 updates
- investigating Jul 03, 2025, 05:46 PM UTC
We’re currently experiencing degraded performance for features powered by our AI assistant. This is due to our underlying LLM provider being temporarily overloaded. Our team is actively monitoring the situation and working on mitigation steps, including load balancing and fallback strategies. We’ll keep you updated as soon as service stabilizes. Thanks for your patience! — The Engineering Team
- identified Jul 03, 2025, 05:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 03, 2025, 08:07 PM UTC
The earlier performance issues caused by our LLM provider being overloaded are now recovering. Most AI-powered features should be working as expected again. We’ll continue to monitor the situation closely and will take further action if needed. Thanks for your patience! — The Engineering Team
- resolved Jul 03, 2025, 09:13 PM UTC
This incident has been resolved.
LLM Service Degradation Notice
Affected: Detection ReportPatent InvalidityPatent ProsecutionPatent Vault & Intelligence
Timeline · 3 updates
- investigating Jul 01, 2025, 08:52 PM UTC
We’re currently experiencing degraded performance for features powered by our AI assistant. This is due to our underlying LLM provider being temporarily overloaded. Our team is actively monitoring the situation and working on mitigation steps, including load balancing and fallback strategies. We’ll keep you updated as soon as service stabilizes. Thanks for your patience! — The Engineering Team
- monitoring Jul 02, 2025, 12:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 12:36 AM UTC
This incident has been resolved.
LLM provider connection degraded
Affected: Detection ReportPatent ProsecutionAI Engine
Timeline · 3 updates
- investigating Jun 27, 2025, 10:48 PM UTC
We’re currently experiencing an issue affecting multiple modules, including but not limited to Detection Report, Infringement, and Invalidity. Our engineering team is actively working on a fix. We’ll provide updates as soon as possible—thank you for your patience.
- investigating Jun 27, 2025, 11:14 PM UTC
The earlier issue affecting modules such as Detection Report, Infringement, and Invalidity has been fully resolved. All modules are now functioning normally. Thank you for your patience!
- resolved Jun 27, 2025, 11:14 PM UTC
This incident has been resolved.
Degrading experience on our platform
Timeline · 1 update
- resolved Jun 13, 2025, 11:52 AM UTC
During a brief period, our systems experienced a database issue that prevented new changes and updates from being saved. Access to existing information was unaffected. The underlying issue has been resolved, and all services are now operating normally. We apologize for any inconvenience this may have caused.
Intermittent database connection issues
Timeline · 1 update
- resolved Jun 06, 2025, 06:42 PM UTC
We've experienced intermittent database connection issues that impacted application performance and service usage. The incident was detected via elevated error rates and resolved shortly after. The total duration of the incident was from 2:48PM PT to 3:50PM PT. Since, our service is back to operational.
Report creation flow may freeze for certain patents
Timeline · 1 update
- resolved Jun 04, 2025, 10:53 AM UTC
The product may get stuck in the creation flow on a selective set of patents. This incident has been resolved.
Partial throttling of the patent search functionality
Affected: Patent Vault & IntelligenceSearch Engine
Timeline · 4 updates
- investigating May 19, 2025, 06:17 PM UTC
This impacts several dependent features, including but not limited to: bulk patent upload, adding patents to vaults, and certain components of the infringement.
- investigating May 19, 2025, 07:41 PM UTC
We are continuing to investigate this issue.
- monitoring May 19, 2025, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2025, 07:42 PM UTC
This incident has been resolved.
Elevated error on platform login
Affected: Patlytics Customer DashboardAuth0 User Authentication
Timeline · 4 updates
- identified Mar 25, 2025, 06:35 PM UTC
We've observed elevated errors on our platform login. We are looking into the issue
- identified Mar 25, 2025, 06:37 PM UTC
The root cause has been identified by our downstream provider. We continue to working with our provider to remediate the issue.
- monitoring Mar 25, 2025, 07:14 PM UTC
Our downstream provider has implemented a fix and have an early sign of recovering. We continue to working with them to monitor the progress.
- resolved Mar 25, 2025, 07:25 PM UTC
This incident has been resolved.
Prior art search engine degradation
Affected: Search Engine
Timeline · 3 updates
- identified Feb 10, 2025, 08:16 PM UTC
We are experiencing degradation of our prior art search service. We are working on remediating the issue.
- monitoring Feb 10, 2025, 10:19 PM UTC
A remediation fix has been implemented. We are monitoring.
- resolved Feb 11, 2025, 05:01 AM UTC
This incident has been resolved.