Patlytics experienced a minor incident on July 3, 2025, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 03, 2025, 05:46 PM UTC
We’re currently experiencing degraded performance for features powered by our AI assistant. This is due to our underlying LLM provider being temporarily overloaded. Our team is actively monitoring the situation and working on mitigation steps, including load balancing and fallback strategies. We’ll keep you updated as soon as service stabilizes. Thanks for your patience! — The Engineering Team
- identified Jul 03, 2025, 05:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 03, 2025, 08:07 PM UTC
The earlier performance issues caused by our LLM provider being overloaded are now recovering. Most AI-powered features should be working as expected again. We’ll continue to monitor the situation closely and will take further action if needed. Thanks for your patience! — The Engineering Team
- resolved Jul 03, 2025, 09:13 PM UTC
This incident has been resolved.