Resolved after 2 hours 29 minutes, affecting Sending documents and Web application, on October 28, 2022.
We're all set! Users can now create documents. If you continue to experience any issues with this, please reach out to us at [email protected].
Affected components
Update timeline
- investigating Oct 28, 2022, 03:26 PM UTC
We are currently investigating this issue.
- investigating Oct 28, 2022, 03:46 PM UTC
Thank you for your patience! Our development team continues investigating the issue. Check back here for updates and we will get this back on track as soon as possible.
- investigating Oct 28, 2022, 04:07 PM UTC
Our development team is looking into the issue at the moment. We do appreciate your patience! Stay tuned.
- investigating Oct 28, 2022, 04:27 PM UTC
The investigation is being performed on our end. We will keep you posted on any updates received!
- identified Oct 28, 2022, 04:47 PM UTC
We’ve identified the issue with document creation and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- monitoring Oct 28, 2022, 05:29 PM UTC
We have resolved the issue and PandaDoc users should now be able to create documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Oct 28, 2022, 05:55 PM UTC
We're all set! Users can now create documents. If you continue to experience any issues with this, please reach out to us at [email protected].
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