Resolved after 1 hour 36 minutes, affecting Web application and Website, on November 8, 2022.
A fix has been implemented on the third party's end, and we are monitoring the results
Affected components
Update timeline
- investigating Nov 08, 2022, 03:16 PM UTC
Pusher, a third party tool we use is experiencing an outage of their services. This may affect PandaDoc until it is resolved. We are currently investigating what we can do to mitigate this.
- investigating Nov 08, 2022, 03:18 PM UTC
https://status.pusher.com/incidents/p6y3557x0hy6
- investigating Nov 08, 2022, 03:41 PM UTC
We have reports that this is causing issues with sending and opening documents, we'll update as we gain more clarity on the issue
- investigating Nov 08, 2022, 03:56 PM UTC
We have confirmed that these incidents are currently due to a third-party outage, with Pusher. You can view their status page here: https://status.pusher.com/incidents/p6y3557x0hy6
- monitoring Nov 08, 2022, 04:12 PM UTC
A fix has been implemented on the third party's end, and we are monitoring the results
- resolved Nov 08, 2022, 04:52 PM UTC
This incident has been resolved.
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