PandaDoc incident

Unable to work on the documents

Resolved after 1 hour 2 minutes, affecting Sending documents and Web application, on February 8, 2023.

resolved Feb 08, 2023, 12:49 PM UTC

We're all set! If you continue to experience any issues with the platform, please reach out to us at [email protected].

Started
Feb 08, 2023, 11:46 AM UTC
Resolved
Feb 08, 2023, 12:49 PM UTC
Duration
1h 2m
Detected by Pingoru
Feb 08, 2023, 11:46 AM UTC

Affected components

Sending documentsWeb application

Update timeline

  1. investigating Feb 08, 2023, 11:46 AM UTC

    We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Feb 08, 2023, 12:12 PM UTC

    Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.

  3. monitoring Feb 08, 2023, 12:33 PM UTC

    We have resolved the issue and PandaDoc users should now be able to work with the documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved Feb 08, 2023, 12:49 PM UTC

    We're all set! If you continue to experience any issues with the platform, please reach out to us at [email protected].

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