PandaDoc incident

Documents creation via API does not work

Resolved after 16 minutes, affecting API, on February 13, 2023.

resolved Feb 13, 2023, 05:39 PM UTC

We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at [email protected].

Started
Feb 13, 2023, 05:23 PM UTC
Resolved
Feb 13, 2023, 05:39 PM UTC
Duration
16m
Detected by Pingoru
Feb 13, 2023, 05:23 PM UTC

Affected components

API

Update timeline

  1. investigating Feb 13, 2023, 05:23 PM UTC

    We are actively investigating the issue of creating documents via API. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring Feb 13, 2023, 05:32 PM UTC

    We have resolved the issue and PandaDoc users should now be able to create documents via API. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Feb 13, 2023, 05:39 PM UTC

    We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at [email protected].

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