PandaDoc incident

PandaDoc performance: catalog CSV import

Resolved after 34 minutes, affecting Creating and editing documents and Sending documents and 1 more, on April 27, 2023.

resolved Apr 27, 2023, 04:39 PM UTC

We're all set! If you continue to experience any issues with the application, please reach out to us at [email protected].

Started
Apr 27, 2023, 04:04 PM UTC
Resolved
Apr 27, 2023, 04:39 PM UTC
Duration
34m
Detected by Pingoru
Apr 27, 2023, 04:04 PM UTC

Affected components

Creating and editing documentsSending documentsWeb application

Update timeline

  1. investigating Apr 27, 2023, 04:04 PM UTC

    We are actively investigating the issues with catalog CSV import and slow PandaDoc performance (smart content and email delivery included). Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring Apr 27, 2023, 04:19 PM UTC

    PandaDoc performance has been stabilized. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Apr 27, 2023, 04:39 PM UTC

    We're all set! If you continue to experience any issues with the application, please reach out to us at [email protected].

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