Palo Alto Networks incident

Customers are unable to add comments to existing support cases

Minor Resolved View vendor source →

Palo Alto Networks experienced a minor incident on February 20, 2026 affecting Customer Support Portal, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 04:06 AM UTC
Resolved
Feb 20, 2026, 04:21 AM UTC
Duration
14m
Detected by Pingoru
Feb 20, 2026, 04:06 AM UTC

Affected components

Customer Support Portal

Update timeline

  1. identified Feb 20, 2026, 04:06 AM UTC

    Adding new comments to support cases is currently unavailable. The issue has been identified and a fix is being implemented.

  2. resolved Feb 20, 2026, 04:21 AM UTC

    The issue has been resolved and adding comments is now functional.