Palo Alto Networks incident
IoT Security (United States) Outage
Palo Alto Networks experienced a notice incident on March 3, 2026 affecting United States, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 06:25 PM UTC
The IoT service in the US is currently experiencing a portal access issue due to a database outage. As a result, US customers may have difficulties accessing the IoT portal at this time. The team is actively working to resolve the issue and will provide an update shortly.
- investigating Mar 03, 2026, 09:49 PM UTC
The team is actively investigating the ongoing issue impacting the IoT service in the US. Efforts are focused on recovering the affected systems and restoring portal access for our customers. We will provide further updates as soon as more information is available. Thanks,
- investigating Mar 03, 2026, 11:56 PM UTC
The IoT US Portal is currently recovering as connection limits have been stabilized and services are returning to baseline levels.
- monitoring Mar 04, 2026, 12:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 12:46 AM UTC
Status: Service is fully Restored Summary: The technical team has successfully addressed the underlying database issue and restored all affected services to full functionality. Details: Data integrity has been verified, and all system components are now operating within normal parameters. We are continuing to monitor the environment closely to ensure ongoing stability.