Pallet incident

Delays in agent run processing

Ongoing since 06:22 PM UTC, affecting Data Ingestion.

monitoring Nov 03, 2026, 07:02 PM UTC

We have drained the backlog of runs that were waiting to start to unblock new ones. We are now working on ensuring historical runs are replayed and completed as soon as possible.

Started
Nov 03, 2026, 06:22 PM UTC
Resolved
Ongoing
Duration
● 49m
Detected by Pingoru
Nov 03, 2026, 06:22 PM UTC

Affected components

Data Ingestion

Update timeline

  1. identified Nov 03, 2026, 06:22 PM UTC

    Agent runs for some customers have been starting and progressing more slowly than usual. Runs are still being processed and no data has been lost, but individual steps may take longer than usual to start. A small number of runs may stay paused until we restart them. We've found the cause and are working to reduce the load and clear the backlog. We'll post another update within 60 minutes, or sooner if anything changes.

  2. monitoring Nov 03, 2026, 07:02 PM UTC

    We have drained the backlog of runs that were waiting to start to unblock new ones. We are now working on ensuring historical runs are replayed and completed as soon as possible.

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