Pallet experienced a minor incident on September 1, 2026 affecting Agent Execution and Core Web App, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2026, 06:37 PM UTC
Status: Identified We have noticed that agents are taking longer than usual to run and sporadically failing to complete. Engineers have identified a networking issue that we are now mitigating. Affected components Core Web App (Degraded performance) Agent Execution (Degraded performance)
- monitoring Sep 01, 2026, 06:49 PM UTC
Status: Monitoring We have resolved the issue and are actively monitoring to ensure agents continue to run successfully. Affected components Core Web App (Degraded performance) Agent Execution (Degraded performance)
- monitoring Sep 01, 2026, 07:02 PM UTC
Status: Monitoring We are continuing to monitor agent runs, but no longer see any performance issues. Affected components Core Web App (Operational) Agent Execution (Operational)
- resolved Sep 01, 2026, 07:10 PM UTC
Status: Resolved Agents are now running successfully. Affected components Core Web App (Operational) Agent Execution (Operational)