Pallet incident

Suspicious inbound requests to API

Ongoing since 05:07 AM UTC.

investigating Nov 03, 2026, 05:07 AM UTC

We are investigating unauthorized access to customer data. The activity occurred on November 2, 2026, between about 7:50 PM and 8:40 PM PT. An unauthorized party is attempting to reach data belonging to a limited number of customer organizations, including stored integration credentials and uploaded documents. The activity is blocked, and the accounts involved are disabled. We are deploying a fix and working to confirm the full scope. Platform availability is not affected.

Started
Nov 03, 2026, 05:07 AM UTC
Resolved
Ongoing
Duration
● 1h 21m
Detected by Pingoru
Nov 03, 2026, 05:07 AM UTC

Update timeline

  1. investigating Nov 03, 2026, 05:07 AM UTC

    We are investigating unauthorized access to customer data. The activity occurred on November 2, 2026, between about 7:50 PM and 8:40 PM PT. An unauthorized party is attempting to reach data belonging to a limited number of customer organizations, including stored integration credentials and uploaded documents. The activity is blocked, and the accounts involved are disabled. We are deploying a fix and working to confirm the full scope. Platform availability is not affected.

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