Palisis Outage History
Palisis is up right nowPingoru has recorded 42 incidents for Palisis: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 23 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 515 (0%) |
Incidents, newest first
Notice September 13, 2026 TourCMS API traffic increased latency and interruptions –
Started Sep 13, 2026, 08:00 AM UTC· resolved Sep 13, 2026, 08:00 AM UTC
- resolved Sep 13, 2026, 09:40 AM UTC
Engineers observed interruptions and increased latency on API traffic around 8am UTC caused by spikes in server usage. Long running jobs and high API usage were investigated. Further mitigation steps will be taken in the coming days to ensure continued API availability.
Minor August 17, 2026 TourCMS: Intermittent API connectivity issues –
Started Aug 17, 2026, 02:00 PM UTC· resolved Aug 17, 2026, 02:00 PM UTC
- resolved Aug 18, 2026, 08:25 AM UTC
TourCMS experienced intermittent issues with API connectivity due to problems with auto scaling.
Major May 26, 2026 Fiskaly outage for german customers 23h 11m Palisis Webshops, Palisis App and Terminals
Started May 26, 2026, 08:32 AM UTC· resolved May 27, 2026, 07:44 AM UTC
- investigating May 26, 2026, 08:32 AM UTC
At 09:20 CET on 26.05.2026 we receiving DEFECTIVE message from the signing service of Fiskaly. Fiskaly is already informed and working on a solution.
- identified May 26, 2026, 09:28 AM UTC
We are currently investigating an incident affecting our German device customers. Our TSE provider Fiskaly is experiencing technical difficulties. Following contact with their support team, we have been informed that some TSS instances could not be recovered and have been marked as DEFECTIVE. Our team is actively working on a solution to restore normal sales operations as quickly as possible. We apologize for the inconvenience and will keep you updated as the situation develops. Thank you for your patience.
- monitoring May 26, 2026, 01:12 PM UTC
Some TSS instances have been affected by an external disruption. As a result, impacted e.g. point-of-sale terminals were temporarily unable to process transactions. We have identified the root cause and confirmed that the only viable resolution is to delete and recreate the affected TSS instances and their associated Clients. We are working through this process customer by customer. Each affected customer will be contacted directly once their TSS has been successfully recreated and their terminal is operational again. No action is needed on your side - we will reach out to you. What we are doing: - Recreating TSS instances and Clients step by step for each affected customer - Proactively contacting customers once their setup is restored - Continuously monitoring all TSS instances for further issues - Investigating how to better handle this scenario in the future to reduce impact We apologize for the inconvenience caused. We understand the impact this has on your day-to-day operations and are prioritizing the recovery of all affected customers as quickly as possible. Further updates will be posted here as progress is made.
- resolved May 27, 2026, 07:44 AM UTC
This incident has been resolved. The technical issue affecting our TSE provider Fiskaly has been addressed and affected TSS instances have been restored and sales functionality is back to normal for all German device customers since yesterday. We apologize for the disruption this caused to your business and thank you for your patience throughout this incident.
Major December 27, 2025 Connectivity issues reported on TourCMS sync integrations 4h 2m TourCMS Sync
Started Dec 27, 2025, 05:30 PM UTC· resolved Dec 27, 2025, 09:32 PM UTC
- investigating Dec 27, 2025, 05:30 PM UTC
Monitoring has identified an issue with connectivity on some Sync connected integrations.
- identified Dec 27, 2025, 05:31 PM UTC
Services are being restarted.
- monitoring Dec 27, 2025, 05:38 PM UTC
Services are running again, we continue to monitor the situation.
- resolved Dec 27, 2025, 09:32 PM UTC
This incident has been resolved.
Minor November 18, 2025 Cloudflare Global Network experiencing issues 3h 5m Palisis Websites
Started Nov 18, 2025, 12:08 PM UTC· resolved Nov 18, 2025, 03:14 PM UTC
- identified Nov 18, 2025, 12:08 PM UTC
CloudFlare CDN which provides DNS and proxy hosting for some ProSite website customers are currently experiencing issues. Affected websites may be unaccessible from some parts of the world. CloudFlare have issued the following statement and are providing updates https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly."
- monitoring Nov 18, 2025, 12:14 PM UTC
Affected sites look to be accessible again, our engineers continue to monitor.
- monitoring Nov 18, 2025, 01:47 PM UTC
CloudFlare CDN continues to experience intermittent issues. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 02:45 PM UTC
CloudFlare believe the issue is resolved, we continue to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 03:14 PM UTC
This incident has been resolved.
Minor November 13, 2025 Elevated traffic to TourCMS systems causing disruption to services 39m TourCMS API, TourCMS Admin Interface
Started Nov 13, 2025, 09:50 PM UTC· resolved Nov 13, 2025, 10:29 PM UTC
- investigating Nov 13, 2025, 10:23 PM UTC
We are currently investigating this issue.
- identified Nov 13, 2025, 10:24 PM UTC
The source of traffic has been identified as a DDoS and mitigation is in process
- monitoring Nov 13, 2025, 10:25 PM UTC
DDoS mitigation is in place and services are resumed
- resolved Nov 13, 2025, 10:29 PM UTC
This incident has been resolved.
Minor November 5, 2025 TourCMS intermittent errors during bookings 6h 45m TourCMS API
Started Nov 05, 2025, 08:09 AM UTC· resolved Nov 05, 2025, 02:54 PM UTC
- investigating Nov 05, 2025, 09:09 AM UTC
TourCMS is experiencing intermittent booking errors
- identified Nov 05, 2025, 09:17 AM UTC
The cause of intermittent booking issues has been identified and a fix is being deployed
- monitoring Nov 05, 2025, 09:35 AM UTC
Additional capacity has been added to an affected cache service, bookings should be operational however our engineers continue to monitor.
- resolved Nov 05, 2025, 02:54 PM UTC
This incident has been resolved.
Minor November 4, 2025 Delays recalculating spaces on departures reported in some TourCMS accounts 2h 4m TourCMS API, TourCMS Admin Interface
Started Nov 04, 2025, 01:32 PM UTC· resolved Nov 04, 2025, 03:36 PM UTC
- investigating Nov 04, 2025, 02:32 PM UTC
A delay has been reported with recalculation of departure spaces on some accounts.
- identified Nov 04, 2025, 02:33 PM UTC
An issue has been identified with a work queue, mitigation is in place.
- monitoring Nov 04, 2025, 02:36 PM UTC
Departure recalculation speed is improved.
- resolved Nov 04, 2025, 03:36 PM UTC
This incident has been resolved.
Major July 4, 2025 Undelivered scheduled reports 5h 28m Palisis Backend
Started Jul 04, 2025, 07:50 AM UTC· resolved Jul 04, 2025, 01:19 PM UTC
- investigating Jul 04, 2025, 07:50 AM UTC
We are investigating an issue with scheduled reports that are not being created. All missed reports have been delivered.
- identified Jul 04, 2025, 08:52 AM UTC
We've indentified the issue and are implementing a solution. The service is recovering and missing reports are reissued.
- monitoring Jul 04, 2025, 09:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2025, 01:19 PM UTC
This incident has been resolved.
Minor May 26, 2025 TourCMS - Some tours not populating tour search database 13h 45m TourCMS API
Started May 26, 2025, 07:30 AM UTC· resolved May 26, 2025, 09:16 PM UTC
- investigating May 26, 2025, 07:30 AM UTC
Engineers are currently investigating an issue where some tours are not available in tour search.
- identified May 26, 2025, 08:54 AM UTC
An issue affecting tour search database population on some accounts has been identified. Engineers are working on a fix.
- monitoring May 26, 2025, 10:20 AM UTC
A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.
- resolved May 26, 2025, 09:16 PM UTC
This incident has been resolved. All Tours are operational.
Major April 29, 2025 Cellular Connection Issues 1h 23m Palisis App and Terminals
Started Apr 29, 2025, 09:26 AM UTC· resolved Apr 29, 2025, 10:50 AM UTC
- investigating Apr 29, 2025, 09:26 AM UTC
We are currently receiving reports of issues with network reception issues for terminals with Adyen supplied SIM cards. Our team is actively investigating the situation in cooperation with our partners. We apologize for any inconvenience and appreciate your patience as we work to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
- identified Apr 29, 2025, 09:38 AM UTC
Adyen has confirmed issues with connectivity: We have identified an issue outside of our platform resulting in intermittent connectivity issues on cellular (4G/5G) terminals in Europe starting at 11:20 CEST. As a result, you may experience performance and payment processing issues on cellular data. We have contacted the provider and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).
- monitoring Apr 29, 2025, 09:56 AM UTC
We are getting feedback that the issue has been resolved. We are still monitoring the situation.
- resolved Apr 29, 2025, 10:50 AM UTC
We haven't seen any issues in the last 60minutes. The issue has. been resolved.
Minor April 2, 2025 TourCMS Hosted Booking Engine - Spreedly payment page issues 2h 7m TourCMS Hosted Booking Engine
Started Apr 02, 2025, 09:24 AM UTC· resolved Apr 02, 2025, 11:32 AM UTC
- investigating Apr 02, 2025, 09:24 AM UTC
Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine
- identified Apr 02, 2025, 09:27 AM UTC
Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine. The issue is caused by an error in the Spreedly Express integration method. Spreedly are aware and are investigating the issue. Note: TourCMS websites are not affected as they use an alternative Spreedly integration method.
- monitoring Apr 02, 2025, 11:29 AM UTC
Spreedly have released a fix for the payment form issue.
- resolved Apr 02, 2025, 11:32 AM UTC
The Spreedly payment issue is resolved.