Palisis incident
TourCMS - Some tours not populating tour search database
Resolved after 13 hours 45 minutes, affecting TourCMS API, on May 26, 2025.
A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.
Affected components
Update timeline
- investigating May 26, 2025, 07:30 AM UTC
Engineers are currently investigating an issue where some tours are not available in tour search.
- identified May 26, 2025, 08:54 AM UTC
An issue affecting tour search database population on some accounts has been identified. Engineers are working on a fix.
- monitoring May 26, 2025, 10:20 AM UTC
A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.
- resolved May 26, 2025, 09:16 PM UTC
This incident has been resolved. All Tours are operational.
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