Palisis experienced a minor incident on November 5, 2025 affecting TourCMS API, lasting 6h 45m. The incident has been resolved; the full update timeline is below.
Affected components
TourCMS API
Update timeline
- investigating Nov 05, 2025, 09:09 AM UTC
TourCMS is experiencing intermittent booking errors
- identified Nov 05, 2025, 09:17 AM UTC
The cause of intermittent booking issues has been identified and a fix is being deployed
- monitoring Nov 05, 2025, 09:35 AM UTC
Additional capacity has been added to an affected cache service, bookings should be operational however our engineers continue to monitor.
- resolved Nov 05, 2025, 02:54 PM UTC
This incident has been resolved.