Palisis incident

Delays recalculating spaces on departures reported in some TourCMS accounts

Minor Resolved View vendor source →

Palisis experienced a minor incident on November 4, 2025 affecting TourCMS API and TourCMS Admin Interface, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 01:32 PM UTC
Resolved
Nov 04, 2025, 03:36 PM UTC
Duration
2h 4m
Detected by Pingoru
Nov 04, 2025, 01:32 PM UTC

Affected components

TourCMS APITourCMS Admin Interface

Update timeline

  1. investigating Nov 04, 2025, 02:32 PM UTC

    A delay has been reported with recalculation of departure spaces on some accounts.

  2. identified Nov 04, 2025, 02:33 PM UTC

    An issue has been identified with a work queue, mitigation is in place.

  3. monitoring Nov 04, 2025, 02:36 PM UTC

    Departure recalculation speed is improved.

  4. resolved Nov 04, 2025, 03:36 PM UTC

    This incident has been resolved.