Pagos incident
Intermittent 504 Gateway Timeout errors during data enrichment
Pagos experienced a minor incident on August 12, 2026 affecting Ingestion and Enrichment, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 03:03 PM UTC
Status: Investigating We’re seeing an increase in 504 errors affecting data enrichment requests. Our engineering team is actively investigating the issue and will provide an update once the root cause has been identified. Affected components Ingestion and Enrichment (Partial outage)
- identified Aug 12, 2026, 03:09 PM UTC
Status: Identified We’ve identified the root cause and are actively working on a fix. We’ll provide another update once the fix has been implemented. Affected components Ingestion and Enrichment (Partial outage)
- monitoring Aug 12, 2026, 04:19 PM UTC
Status: Monitoring We've implemented a fix and are monitoring the api. Affected components Ingestion and Enrichment (Operational)
- resolved Aug 12, 2026, 04:37 PM UTC
Status: Resolved Issue have been resolved and the api is working as expected again Affected components Ingestion and Enrichment (Operational)