Pagos experienced a minor incident on October 19, 2026 affecting Dashboard, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 05:17 PM UTC
Status: Investigating One of our vendors is experiencing issues in one region, delaying data processing. Since 09:15 UTC, new data may take longer than usual to appear in dashboards and reports. No data has been lost; we'll process delayed data once the provider's service recovers. The provider reports early signs of recovery, and we're watching closely. We'll post an update when processing is back to normal. Affected components Dashboard (Partial outage)
- identified Oct 19, 2026, 06:03 PM UTC
Status: Identified The underlying issue have now been resolved by the vendor. Our engineering team is working on getting the data latency back to normal. Affected components Dashboard (Partial outage)
- monitoring Oct 19, 2026, 06:53 PM UTC
Status: Monitoring We reprocessed the delayed data, and data latency is back to normal. We're monitoring the situation and will close this incident once our vendor resolves the underlying issue. Affected components Dashboard (Operational)
- resolved Oct 19, 2026, 07:43 PM UTC
Status: Resolved The issue has been fully resolved. Affected components Dashboard (Operational)