Resolved after 1 hour 30 minutes, affecting Pagero Online, on September 17, 2025.
The incident affecting some Pagero Online services was caused by a network issue, which resulted in delays in document delivery for some customers. Our Support team has retriggered all impacted documents, and they have been correctly processed. The issue is now resolved, and all services are operating as expected. If you have any questions, please contact our Support team
Affected components
Update timeline
- investigating Sep 17, 2025, 11:21 AM UTC
We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 13:00 CEST. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved Sep 17, 2025, 12:51 PM UTC
The incident affecting some Pagero Online services was caused by a network issue, which resulted in delays in document delivery for some customers. Our Support team has retriggered all impacted documents, and they have been correctly processed. The issue is now resolved, and all services are operating as expected. If you have any questions, please contact our Support team
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