PagerDuty incident

Resolved: SMS and Voice Notification Delivery Issues on Reliance Jio Carrier Network in India

Minor Resolved View vendor source →

PagerDuty experienced a minor incident on July 21, 2026 affecting SMS (US) (SMS (US)) and SMS (EU) (SMS (EU)) and 1 more component, lasting 7d 18h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 11:15 PM UTC
Resolved
Jul 29, 2026, 05:51 PM UTC
Duration
7d 18h
Detected by Pingoru
Jul 21, 2026, 11:15 PM UTC

Affected components

SMS (US) (SMS (US))SMS (EU) (SMS (EU))Voice (US) (Voice (US))Voice (EU) (Voice (EU))

Update timeline

  1. investigating Jul 21, 2026, 11:15 PM UTC

    We are aware of delivery failures affecting some SMS and voice notifications for users on the Reliance Jio carrier network in India . This is a carrier-level infrastructure issue outside of our control, and our platform services remain fully operational. Immediate Action...

  2. investigating Jul 23, 2026, 07:05 PM UTC

    We are observing improved deliverability of SMS and voice notifications for users on the Reliance Jio carrier network in India . This is a carrier-level infrastructure issue outside of our control, and PagerDuty platform services remain fully operational. We are awaiting...

  3. resolved Jul 29, 2026, 05:51 PM UTC

    The issue with SMS and voice notification delivery failures on the Reliance Jio carrier network in India has been resolved and there is no ongoing impact to customers. This incident was not caused by a PagerDuty system failure. The disruption originated with Reliance Jio, impacting SMS and...