Issue Identified with Saving Incident Workflows

Update timeline

1. identified Jul 15, 2026, 11:39 AM UTC

   We are investigating an incident where all PagerDuty customers in all Service Regions are experiencing issues with Incident Type triggers not saving when being added to an Incident Workflow. Impacted customers may not be able to save new Incident Workflow triggers at this time. Event ingestion...

2. investigating Jul 15, 2026, 11:56 AM UTC

   We are continuing to investigate an incident where PagerDuty customers in all Service Regions are experiencing issues with Incident Type triggers not saving when being added to an Incident Workflow. Impacted customers may not be able to save new Incident Workflow triggers at this time. Event...

3. investigating Jul 15, 2026, 12:17 PM UTC

   We are continuing to investigate an incident where PagerDuty customers in all Service Regions are experiencing issues with Incident Type triggers not saving when being added to an Incident Workflow. Impacted customers may not be able to save new Incident Workflow triggers at this time....

4. investigating Jul 15, 2026, 12:35 PM UTC

   We are continuing to investigate an incident where PagerDuty customers in all Service Regions are experiencing issues with Incident Type triggers not displaying correctly when added to an Incident Workflow. Impacted customers may not be able to see newly saved Incident...

5. investigating Jul 15, 2026, 12:53 PM UTC

   We are monitoring improvement in an incident where PagerDuty customers in all Service Regions are experiencing issues with Incident Type triggers not displaying correctly when added to an Incident Workflow. Impacted customers may not be able to see newly saved Incident Workflow trigger...

6. investigating Jul 15, 2026, 01:08 PM UTC

   We are monitoring improvement in an incident where PagerDuty customers in all Service Regions are experiencing issues with Incident Type triggers not displaying correctly when added to an Incident Workflow. Impacted customers may not be able to see newly saved Incident Workflow trigger...

7. resolved Jul 15, 2026, 01:44 PM UTC

   We have resolved an incident where all PagerDuty customers in all Service Regions experienced issues with Incident Type triggers not displaying correctly when added to an Incident Workflow. Impacted customers were not able to see newly saved Incident Workflow trigger updates within the UI -...