PagerDuty incident

Event Processing Delays

Resolved after 32 minutes, affecting Events API (US) (Events API (US)) and SMS (US) (SMS (US)) and 1 more, on September 16, 2026.

resolved Sep 16, 2026, 03:08 PM UTC

We have resolved an incident where some PagerDuty customers in the US service region experienced issues with delayed event processing. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected]</...

Started: Sep 16, 2026, 02:35 PM UTC
Resolved: Sep 16, 2026, 03:08 PM UTC
Duration: 32m
Detected by Pingoru: Sep 16, 2026, 02:35 PM UTC

Affected components

Events API (US) (Events API (US))SMS (US) (SMS (US))Voice (US) (Voice (US))Push (US) (Push (US))Email (US) (Email (US))Responder Requests (US) (Responder Requests (US))Schedules and Escalation Policies (US) (Schedules and Escalation Policies (US))Web Application (US) (Web Application (US))REST API (US) (REST API (US))

Update timeline

identified Sep 16, 2026, 02:35 PM UTC

We are investigating an issue affecting event processing in the US service region. We will provide details and recommended actions within 15 minutes.
investigating Sep 16, 2026, 02:52 PM UTC

We are investigating an issue affecting event processing in the US service region. Impacted customers may experience delays in event processing. We have identified the cause of the issue and are actively implementing a fix. We will provide further updates within 20 minutes.
resolved Sep 16, 2026, 03:08 PM UTC

We have resolved an incident where some PagerDuty customers in the US service region experienced issues with delayed event processing. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected]</...

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