PagerDuty incident

Issue Identified - Notification message

Resolved after 11 minutes, affecting Web Application (US) (Web Application (US)) and Web Application (EU) (Web Application (EU)), on September 16, 2026.

resolved Sep 16, 2026, 08:11 AM UTC

We have identified and resolved an incident where PagerDuty customers in both the EU and US service regions experienced an incorrect message popup being displayed upon login to their account regarding paused notifications. The popup message has been removed. The incident is now resolved, and...

Started
Sep 16, 2026, 07:59 AM UTC
Resolved
Sep 16, 2026, 08:11 AM UTC
Duration
11m
Detected by Pingoru
Sep 16, 2026, 07:59 AM UTC

Affected components

Web Application (US) (Web Application (US))Web Application (EU) (Web Application (EU))

Update timeline

  1. investigating Sep 16, 2026, 07:59 AM UTC

    We are investigating an incident where PagerDuty customers in all Service Regions are experiencing a notice upon login regarding notifications. Impacted customers may see a notice in the web UI upon login declaring "Your notifications are paused". This message is not correct and notifications are...

  2. resolved Sep 16, 2026, 08:11 AM UTC

    We have identified and resolved an incident where PagerDuty customers in both the EU and US service regions experienced an incorrect message popup being displayed upon login to their account regarding paused notifications. The popup message has been removed. The incident is now resolved, and...

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