Incident Workflow, SRE Agent, Search, and Status Page Issues

Update timeline

1. investigating Sep 03, 2026, 10:21 PM UTC

   We are investigating an incident where some PagerDuty customers in the US service region are experiencing issues with Incident Workflows. Impacted customers may see Incident Workflows fail to start or complete. Event ingestion and incident notification delivery are not affected. We will provide...

2. investigating Sep 03, 2026, 10:37 PM UTC

   We are continuing to investigate an incident where some PagerDuty customers in the US service region are experiencing issues with Incident Workflows starting or completing. Additionally, customers using the PagerDuty Advance SRE Agent may see errors when using connectors. Event ingestion and...

3. investigating Sep 03, 2026, 10:44 PM UTC

   We are monitoring improvement in an incident with Incident Workflows and the PagerDuty Advance SRE Agent. We are expecting systems to continue to improve. Event ingestion and incident notification delivery are not affected. We will provide an update within the next 15 minutes.

4. investigating Sep 03, 2026, 11:05 PM UTC

   We are continuing to monitor improvement in an incident with Incident Workflows and the PagerDuty Advance SRE Agent, and we expect systems to continue to improve. We are also investigating issues with our Status Page sending duplicate updates. Event ingestion and incident notification delivery...

5. resolved Sep 03, 2026, 11:29 PM UTC

   We have resolved an incident where PagerDuty customers in the US service region experienced issues with with Incident Workflows and the PagerDuty Advance SRE Agent. The issue with duplicated notifications from our Status page has also been resolved. Event ingestion and incident notification...