Ozonetel incident

Bangalore SIP TATA Trunk Degraded Performance || 918065****

Resolved after 1 hour 30 minutes, affecting Sprint Release (Sprint Release — CXHUB - India) and India - Respective location PRI/SIP Trunk, on August 12, 2026.

identified Aug 12, 2026, 09:05 AM UTC

Telco Name: TATA, The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Bangalore Series: 918065**** Ahmedabad Series: 917965**** Mumbai Series: 91226*** Delhi Series: 911600**** Please use an alternate/backup/fallback Telco DID for outbound calls. We are coordinating with the Telco team to investigate and resolve the issue with the affected DID series. Estimated ETR: 1 hour.

Started: Aug 12, 2026, 08:41 AM UTC
Resolved: Aug 12, 2026, 10:11 AM UTC
Duration: 1h 30m
Detected by Pingoru: Aug 12, 2026, 08:41 AM UTC

Affected components

Sprint Release (Sprint Release — CXHUB - India)India - Respective location PRI/SIP Trunk

Update timeline

investigating Aug 12, 2026, 08:41 AM UTC

Telco Name: TATA, Location: Bangalore. The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Bangalore Series: 918065**** Please use an alternate/backup/fallback Telco DID for outbound calls.
investigating Aug 12, 2026, 08:50 AM UTC

Telco Name: TATA, The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Bangalore Series: 918065**** Ahmedabad Series: 917965**** Mumbai Series: 91226*** Please use an alternate/backup/fallback Telco DID for outbound calls. We are coordinating with the Telco team to investigate and resolve the issue with the affected DID series. Estimated ETR: 1 hour.
identified Aug 12, 2026, 09:05 AM UTC

Telco Name: TATA, The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Bangalore Series: 918065**** Ahmedabad Series: 917965**** Mumbai Series: 91226*** Delhi Series: 911600**** Please use an alternate/backup/fallback Telco DID for outbound calls. We are coordinating with the Telco team to investigate and resolve the issue with the affected DID series. Estimated ETR: 1 hour.

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