Ozonetel incident

Ozonetel Notification: Emergency Maintenance Notice – CDR Availability Impact (Next 4 Hours)

Resolved after 1 day 11 hours, affecting India - Admin Portal and Sprint Release (Sprint Release — CXHUB - India), on October 12, 2026.

identified Oct 12, 2026, 03:37 PM UTC

Dear Customer, We are writing to inform you that, due to data synchronisation failures, we are undertaking emergency maintenance to resolve the issue. Impact: CDR will not be available for the next 4 hours during the maintenance window. We apologise for the inconvenience and appreciate your patience as we work to restore normal service. Thank you for your continued support and understanding.

Started
Oct 12, 2026, 03:37 PM UTC
Resolved
Oct 14, 2026, 02:37 AM UTC
Duration
1d 11h
Detected by Pingoru
Oct 12, 2026, 03:37 PM UTC

Affected components

India - Admin PortalSprint Release (Sprint Release — CXHUB - India)

Update timeline

  1. identified Oct 12, 2026, 03:37 PM UTC

    Dear Customer, We are writing to inform you that, due to data synchronisation failures, we are undertaking emergency maintenance to resolve the issue. Impact: CDR will not be available for the next 4 hours during the maintenance window. We apologise for the inconvenience and appreciate your patience as we work to restore normal service. Thank you for your continued support and understanding.

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