Ozonetel incident
Ozonetel Notification: Emergency Maintenance Notice – CDR Availability Impact (Next 4 Hours)
Resolved after 1 day 11 hours, affecting India - Admin Portal and Sprint Release (Sprint Release — CXHUB - India), on October 12, 2026.
Dear Customer, We are writing to inform you that, due to data synchronisation failures, we are undertaking emergency maintenance to resolve the issue. Impact: CDR will not be available for the next 4 hours during the maintenance window. We apologise for the inconvenience and appreciate your patience as we work to restore normal service. Thank you for your continued support and understanding.
Affected components
Update timeline
- identified Oct 12, 2026, 03:37 PM UTC
Dear Customer, We are writing to inform you that, due to data synchronisation failures, we are undertaking emergency maintenance to resolve the issue. Impact: CDR will not be available for the next 4 hours during the maintenance window. We apologise for the inconvenience and appreciate your patience as we work to restore normal service. Thank you for your continued support and understanding.
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