Ozonetel Outage History

Started Oct 14, 2026, 06:37 AM UTC· resolved Oct 14, 2026, 09:49 AM UTC

1. investigating Oct 14, 2026, 06:37 AM UTC

   Telco Name: Vodafone , Location: Mumbai The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Mumbai DID Series 2271****** Please use an alternate/backup/fallback Telco DID for outbound calls.

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Started Oct 13, 2026, 12:53 PM UTC· resolved Oct 13, 2026, 06:22 PM UTC

1. investigating Oct 13, 2026, 12:53 PM UTC

   Telco Name: Airtel, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 9180452XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Oct 12, 2026, 07:42 PM UTC· resolved Oct 13, 2026, 01:00 AM UTC

1. identified Oct 12, 2026, 07:42 PM UTC

   Telco Name: TATA, Location: Mumbai The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Mumbai DID Series 22693***** Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 4 hours.

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Started Oct 12, 2026, 03:37 PM UTC· resolved Oct 14, 2026, 02:37 AM UTC

1. identified Oct 12, 2026, 03:37 PM UTC

   Dear Customer, We are writing to inform you that, due to data synchronisation failures, we are undertaking emergency maintenance to resolve the issue. Impact: CDR will not be available for the next 4 hours during the maintenance window. We apologise for the inconvenience and appreciate your patience as we work to restore normal service. Thank you for your continued support and understanding.

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Started Oct 10, 2026, 09:29 AM UTC· resolved Oct 10, 2026, 10:45 AM UTC

1. identified Oct 10, 2026, 09:29 AM UTC

   The SIP Trunk is currently down, impacting the DID series: 206******** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Oct 05, 2026, 11:47 AM UTC· resolved Oct 05, 2026, 04:11 PM UTC

1. identified Oct 05, 2026, 11:47 AM UTC

   Telco Name: RCOM, Location: Chennai The SIP Trunk is currently down, impacting the DID series: 9144302156XX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 30, 2026, 08:02 AM UTC· resolved Oct 03, 2026, 06:46 PM UTC

1. identified Sep 30, 2026, 08:02 AM UTC

   Telco Name: TATA, Location: Delhi The SIP Trunk is currently down, impacting the DID series: 11695***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 26, 2026, 02:54 AM UTC· resolved Sep 26, 2026, 09:44 AM UTC

1. identified Sep 26, 2026, 02:54 AM UTC

   Telco Name: Reliance, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 80300***** & 80300***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 25, 2026, 10:28 PM UTC· resolved Sep 26, 2026, 01:33 AM UTC

1. investigating Sep 25, 2026, 10:28 PM UTC

   Telco Name: Airtel, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 1600113XXX || 2241589XXX || 1600113XXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 25, 2026, 07:32 PM UTC· resolved Sep 25, 2026, 08:42 PM UTC

1. identified Sep 25, 2026, 07:32 PM UTC

   Telco Name: Airtel, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 80244823XX, 80261675XX, 80261687XX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 25, 2026, 11:05 AM UTC· resolved Sep 25, 2026, 05:47 PM UTC

1. identified Sep 25, 2026, 11:05 AM UTC

   Telco Name: TATA, Location: Kolkata The SIP Trunk is currently down, impacting the DID series: 9133660***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 25, 2026, 09:48 AM UTC· resolved Sep 25, 2026, 10:20 AM UTC

1. identified Sep 25, 2026, 09:48 AM UTC

   Telco Name: TATA, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 80621*****,14092*****,,92621*****,80691*****,80693*****,80691***** || 61961***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. ETR:2 Hours Thank you for your cooperation.

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Started Sep 25, 2026, 09:28 AM UTC· resolved Sep 25, 2026, 10:04 AM UTC

1. investigating Sep 25, 2026, 09:28 AM UTC

   Telco Name: TATA Location: Mobile Trunk The SIP Trunk is currently not down. However, the following DID series are experiencing an outbound call connectivity issue. Outbound calls are failing with the status "Network Out Of Order." Affected Mobile Trunk DID Series: 919262****** 92402***** Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 4 hours.

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Started Sep 25, 2026, 05:03 AM UTC· resolved Sep 25, 2026, 10:30 AM UTC

1. investigating Sep 25, 2026, 05:03 AM UTC

   Telco Name: TATA, Location: Kolkata The SIP Trunk is currently down, impacting the DID series: 9133660***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 24, 2026, 11:28 PM UTC· resolved Sep 25, 2026, 01:00 AM UTC

1. investigating Sep 24, 2026, 11:28 PM UTC

   Telco Name: TATA, Location: Kolkata The SIP Trunk is currently down, impacting the DID series: 91833660XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 23, 2026, 02:20 AM UTC· resolved Sep 23, 2026, 04:25 AM UTC

1. investigating Sep 23, 2026, 02:20 AM UTC

   Telco Name: TATA, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 8068414**** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 22, 2026, 09:24 PM UTC· resolved Sep 23, 2026, 02:21 AM UTC

1. investigating Sep 22, 2026, 09:24 PM UTC

   Telco Name: TATA, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 9160030**** , 8068414****.160030****.806821****, 160032****,80244****,140926**** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 22, 2026, 08:28 PM UTC· resolved Sep 22, 2026, 09:02 PM UTC

1. investigating Sep 22, 2026, 08:28 PM UTC

   Telco Name: BSNL, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 9180244**** ,91 80261***** ,91 8026****** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 22, 2026, 06:44 AM UTC· resolved Sep 22, 2026, 06:58 AM UTC

1. investigating Sep 22, 2026, 06:44 AM UTC

   Currently, we are experiencing slow response/intermittent network issues while accessing the Agent Portal https://agent.cloudagent.ozonetel.com/login.

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Started Sep 21, 2026, 07:17 AM UTC· resolved Sep 21, 2026, 12:32 PM UTC

1. investigating Sep 21, 2026, 07:17 AM UTC

   Telco Name: Airtel, Location: Indore The SIP Trunk is currently down, impacting the DID series: 917314729XXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 20, 2026, 10:58 AM UTC· resolved Sep 21, 2026, 01:48 AM UTC

1. identified Sep 20, 2026, 10:58 AM UTC

   Telco Name: Reliance, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 80300***** & 80300***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 19, 2026, 02:20 PM UTC· resolved Sep 19, 2026, 03:11 PM UTC

1. investigating Sep 19, 2026, 02:20 PM UTC

   Telco Name: TATA, Location: Mumbai The SIP Trunk is currently down, impacting the DID series: 91220695XXXX,91 220695XXXX,91619600XXXX,9161960XXXX, To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 19, 2026, 08:30 AM UTC· resolved Sep 19, 2026, 09:37 AM UTC

1. investigating Sep 19, 2026, 08:30 AM UTC

   Telco Name: TATA, Location: Delhi This is to inform you that we are currently observing a call connectivity issue with the 922803*** series DIDs. Kindly use an alternate DID for the time being. We will keep you updated once the issue is resolved. Tentative ETR :- 4 Hrs We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 16, 2026, 09:45 PM UTC· resolved Sep 17, 2026, 09:57 AM UTC

1. investigating Sep 16, 2026, 09:45 PM UTC

   Telco Name: Airtel, Location: Mumbai The SIP Trunk is currently down, impacting the DID series: 9122462XXXX | 914097XXXXX | 9122445XXXX | 91224574XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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Started Sep 11, 2026, 02:46 PM UTC· resolved Sep 11, 2026, 08:55 PM UTC

1. investigating Sep 11, 2026, 02:46 PM UTC

   Telco Name: TATA The SIP Trunk is currently down, impacting the DID series: 918069XXXXX,918068XXXXX,9180617XXXX,9180621XXXX,9114092XXXXX and 91160031XXXX The tentative ETR is 1 hour. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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