Ozonetel incident

Mumbai location Tata sip trunk is getting packet loss|| 2265374100 ||

Resolved after 3 hours 28 minutes, affecting India - Respective location PRI/SIP Trunk and Sprint Release (Sprint Release — CXHUB - India), on May 17, 2026.

identified May 17, 2026, 07:00 AM UTC

Telco Name: Tata, Location: Mumbai. The SIP Trunk is not down but the below DID Series are getting packet loss. Mumbai DID Series 912265**** Please use an alternate/backup/fallback Telco DID for calls.

Started
May 17, 2026, 07:00 AM UTC
Resolved
May 17, 2026, 10:29 AM UTC
Duration
3h 28m
Detected by Pingoru
May 17, 2026, 07:00 AM UTC

Affected components

India - Respective location PRI/SIP TrunkSprint Release (Sprint Release — CXHUB - India)

Update timeline

  1. identified May 17, 2026, 07:00 AM UTC

    Telco Name: Tata, Location: Mumbai. The SIP Trunk is not down but the below DID Series are getting packet loss. Mumbai DID Series 912265**** Please use an alternate/backup/fallback Telco DID for calls.

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