Ozonetel incident

Mumbai SIP Trunk Degraded Performance

Resolved after 5 hours 38 minutes, affecting India - Respective location PRI/SIP Trunk and Sprint Release (Sprint Release — CXHUB - India), on May 4, 2026.

identified May 04, 2026, 07:31 AM UTC

Telco Name: TATA, Location: Mumbai. The SIP Trunk is not down but the below DID Series are experiencing the call connectivity and voice issues. Mumbai DID Series 912265374*** Please use an alternate/backup/fallback Telco DID for outbound calls.

Started
May 04, 2026, 07:31 AM UTC
Resolved
May 04, 2026, 01:09 PM UTC
Duration
5h 38m
Detected by Pingoru
May 04, 2026, 07:31 AM UTC

Affected components

India - Respective location PRI/SIP TrunkSprint Release (Sprint Release — CXHUB - India)

Update timeline

  1. identified May 04, 2026, 07:31 AM UTC

    Telco Name: TATA, Location: Mumbai. The SIP Trunk is not down but the below DID Series are experiencing the call connectivity and voice issues. Mumbai DID Series 912265374*** Please use an alternate/backup/fallback Telco DID for outbound calls.

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